The Company is bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs) set out in Schedule 1 of the Act in our handling of personal information.
Under the Act, ‘personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information is true or not; and
- whether the information is recorded in a material form or not.
We will collect personal information about you in a fair and lawful way and in a manner that is not unreasonably intrusive. This means that we will not use any form of deception or threat when we collect personal information, either from you or from anyone else.
We will respect your privacy, to keep your information confidential, and to handle your personal information in accordance with the Act and the APPs.
We will be transparent and open about what personal information we collect, hold, use and disclose, as well as how you can make a complaint if you think your privacy has been interfered with.
Dealing with Personal Information
The Company collects and holds personal information where such information is reasonably necessary for the provision of legal services.
Types of Personal Information
Personal information collected by the Company may include:
- name, date of birth, address, occupation and contact information such as your phone and email address;
- certain sensitive information which may be relevant to our legal advice to you;
- financial information such as billing and credit card information;
- government issued identifiers, such as Tax File Numbers and Australian Business Numbers (which are only used in accordance with the Privacy Act 1988 (Cth));
- the IP address, the type of website browser used, or the device used;
- relating to the purchase of products and payments for attendances at legal seminars, webinars and events;
- areas of legal practice of interest or events of interest; and
- any other information disclosed.
We may from time to time use various technologies, such as cookies, to collect anonymous information from users of our website. This information assists us to analyse traffic and guide development of the website. You may modify your browser settings to disable such technologies but note that if you do, this may affect your accessibility experience when viewing our website.
Collection of Personal Information
The Company will collect personal information directly from you where it is reasonable and practicable to do so.
You may refuse to provide the Company with your personal information where it is lawful and practicable to do so. Please note that withholding personal information may prevent you from engaging the Company in relation to the provision of services.
We treat the personal information (including sensitive information) that we receive and hold in accordance with strict professional obligations of confidentiality and legal professional privilege. We hold personal information in physical records and electronic files.
Use of Personal Information
The Company collects personal information for the purpose for which it was collected, for any purpose which you have consented to, or for any related purpose where you would reasonably expect us to use or disclose the information. Further, we collect your information to:
- provide or offer services to you;
- manage and account for the services;
- manage our relationships with you and our other clients; and
- facilitate our internal business operations, including fulfilling our legal requirements and professional obligations.
We may be required to disclose personal information for the purposes for which it was collected and also:
- as required by law subject to our professional obligations, as permitted under the APPs or with your consent if required;
- subject to our professional obligations, to any person where necessary or desirable in connection with our provision of legal services, such as to the client, Courts, tribunals, regulatory authorities or other persons within Precision Legal; and
- on a confidential basis to external third parties which include external service providers, advisers such as external barristers, contractors and agents.
We may occasionally use your personal information to notify you about other services offered by us. You may request not to receive such information by advising our representative at time of the engagement, or you can contact us directly at any time and inform us that you do not wish to receive promotional material.
Website Contact Form
The name, email address and telephone number of individuals who send a message or obtain a quote through the Company website will be retained for the purposes of sending a response. This information will not be used for any other purpose, nor disclosed without your consent.
We do not routinely disclose personal information overseas. We do disclose personal information overseas when it is strictly required to provide the services for which we have been engaged, and only having first received your consent to such disclosure.
If we do disclose your information internationally, we ensure that the recipient is bound by an obligation of confidentiality, where it is lawful and appropriate to do so. If information is disclosed to a Court or government body, it will usually not be possible to require that it be kept confidential.
Protection of Personal Information
We take all reasonable measures to protect personal information we hold from misuse, interferences, loss and unauthorised access, modification or disclosure.
We have a broad range of security safeguards in place to protect your personal information, including that:
- all electronic databases incorporate strict password access, anti-virus and firewall protection procedures;
- sensitive personal information is only accessible by designated staff, who are bound by duties of confidentiality; and
- physical security measures are employed to minimise the risk of external and internal threats to the security of personal information.
All persons in the Company with access to confidential information are subject to strict confidentiality obligations.
Disposal of Personal Information
If your information is no longer required to be kept by us or if we received unsolicited information that was not collected by us and not contained in a Commonwealth record, we will destroy it immediately and ensure that the information is de-identified. For matter-related information, personal information, materials and other records will be stored in a secure physical storage facility for no less than seven (7) years after the completion of your matter.
Correction of Personal Information
The Company will take reasonable steps to ensure personal information we collect and disclose is accurate, up-to-date, complete, relevant and not misleading.
If you find that personal information we hold about you is incorrect, please request for its correction by contacting our offices.
We will respond to an amendment request as soon as we are able in writing, and in any event no later than 28 days after receipt of the same.
We may not be required to give you access to your personal information in certain circumstances, such as if it would have an unreasonable impact on the privacy of other individuals, the information relates to existing or anticipated legal proceedings between us and you or it would be unlawful.
If we refuse your amendment request, we will provide written reasons for the refusal and advise you how to lodge a complaint about such refusal.
We will not charge you for making an amendment request or for correcting personal information about you. We may charge you a fee where access is provided but not in relation to the correction of your personal information.
If you are not satisfied with how we have handled your personal information, please contact our offices as soon as practicable, using the contact information below.
If you are unhappy with our resolution of your complaint or the way we have handled your complaint, you may be able to refer the matter to the Office of the Australian Information Commissioner.
- sending an email to [email protected]; or
- posting a letter to the attention of the Directors.